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Return /Cancellations Policy
Terms of Use and Legal Restrictions

ATTENTION: PLEASE READ THESE TERMS VERY CAREFULLY BEFORE USING THIS WEB SITE. USING THIS WEB SITE INDICATES THAT YOU UNDERSTAND AND ACCEPT THESE TERMS "Terms."

ALL E-mail, Fax, Text or Phone Orders Accept These Terms

ALL Orders will not be shipped until the funds have cleared the bank

Orders Prepaid may also be paid by personal or corporate check.

ANY DEFECTS SHOULD BE DIRECTED TO THE MANUFACTURER. All scales are brand new and in very rare instances a scale could be defective upon receipt and the purchaser agrees the "assumption of risk". All balances/scales are warrantied by the manufacturer to be free of defects in material and workmanship and not Scalemasters, Inc..

ALL OTHER CLAIMS MUST BE WITHIN 5 DAYS OF RECEIPT. In the event that you need to return a product, please contact our Customer Service Department at 562-699-0341 for a Return Goods Authorization Number("R.G.A. #"). Request for returns must be made within 5 days of receipt from our shipping carrier. After 5 days, any problems you have with your equipment should be addressed directly to the manufacturer. Your return must be received within 10 days from the date the R.G.A.# is issued. All returns/cancellations are subject to a 25% restocking fee.

No returns, cancellations or exchanges will be accepted for special orders nor sales outside the USA. Special order item(s) can not be canceled once the order has been placed at the factory. Exchanged merchandise cannot be returned for a second exchange or credit

NO ORDERS CAN BE CANCELED ONCE IT HAS BEEN SHIPPED!! Undeliverable or refused shipments will be subject to a 25% restocking fee of the selling price and the S&H is not refundable. Scalemasters, Inc. is not responsible for shipping problems accepting the parcel from the freight carrier resulting in your parcel being returned and all returns will be consider refused resulting in the following fee assessed. Items sold by Scalemasters, Inc.

There may be times when UPS/USPS may have to trace a package (although very rare, it may happen) please allow time for the package to get traced. Scalemasters, Inc. is not responsible for the extra time that this may take.

All returns must be authorized and clearly showing the R.G.A on outside of the shipping carton. Pack all items to be returned in a sturdy shipping carton (you may use the original shipping carton if you wish). Do not tape or deface manufacturer's original (product) cartons. Ship returned items back to us and insure the parcel for the actual value. We do not except unauthorized returns. If customer ships unauthorized return product back to the factory we are not responsible for the outcome.

All returned merchandise must be in unused, resalable condition and that product is in original packaging with all manuals, instructions, warnings and warranties. Defective items must be returned in their entirety including AC adapter, calibration mass and any accessories that came with the scale/balance. Product(s) returned not meeting these terms may be refused and returned to the sender (freight collect).

All returns/cancellations are subject to a 25% restocking fee.

Returned merchandise must be shipped freight prepaid and insured for the full value or the merchandise. Please include a copy of your invoice and a note explaining why you are returning the merchandise.

Credit for returns are normally processed within 5 business days from the date we receive the merchandise. Credit will be applied to the credit card used when the original order was placed. In the event your order was paid by check or money order, a refund check will be mailed to you at the address to which we shipped the order.

Contact
Scalemasters, Inc. (562) 699-0341

Freight Carrier Damage

Claims for equipment damaged in transit must be referred to the freight carrier. Visible damage should be reported immediately. Concealed damage must be reported as soon as possible or in any case, within ten (10) days of receipt of shipment, in accordance with freight carrier regulations.

Contact
Scalemasters, Inc. (562) 699-0341

Shipment Claim

Your order is filled, checked, rechecked and packed with great care. If damage has occurred, keep the carton and all of the packing material. Please report the details immediately to the carrier and then contact one of our Customer Service Representatives. If an item is damaged in transit carrier will recover the parcel and a replacement unit will be issued once the damage claim has been paid to us by the shipping carrier. We can not ship a replacement unit unit the shipping carrier has completed their investigation and has paid the damage claim.

Any defective or damage products must be claimed within 5 days after you received the parcel from our carrier.

Contact
Scalemasters, Inc. (562) 699-0341

Privacy Statement

Your Privacy

It is our policy to protect the privacy of visitors to our site. We will not rent or sell your name, address, email address, or personal information to any third party without your permission in advance. However, it is our policy to cooperate fully with law enforcement or legal process should the situation arise, which requires us to provide information about a customer.

If you have any questions regarding our privacy practices, please email us at wsales@scalemasters.com


Prices and Specifications subject to change without notice
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 Scalemasters, Inc.
3673 San Gabriel River Parkway, Pico Rivera, Ca. 90660
Phone: (562) 699-0341 Fax: (562) 908-0090
Email: sales@scalemasters.com